Privacy Policy

Borderless Properties Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under the UK GDPR and the Data Protection Act 2018.

Who we are (data controller)

The data controller for personal information collected through this website is Borderless Properties Ltd, operating in Greater London. You can reach our privacy contact at mahoor9999@gmail.com.

Information we collect

We collect the following categories of personal information:

• Enquiry and booking details you submit, including name, email, phone, stay dates, group size and any notes about your stay.
• Guest details required to deliver your stay, such as arrival information and any access requirements you share.
• Technical information collected automatically, such as device type, browser, approximate location based on IP, and pages visited.
• Cookie data as described in our Cookies Policy.

How we use your information and our lawful basis

• To respond to enquiries and provide quotes, on the basis of taking steps at your request to enter into a contract.
• To manage your booking and stay, on the basis of performance of a contract.
• To comply with legal and regulatory obligations, such as tax records and safety requirements, on the basis of legal obligation.
• To operate, secure and improve our website, on the basis of our legitimate interests in running a safe, useful service.
• To send service updates or marketing, only with your consent where required, which you can withdraw at any time.

Who we share information with

We do not sell your personal information. We share it only with trusted parties who help us deliver our service, including:

• Booking platforms such as Booking.com when you choose to book through them. Their use of your data is governed by their own privacy policies.
• Property managers, housekeeping and maintenance teams who help deliver your stay.
• Payment processors, where payments are taken directly.
• Email, hosting and analytics providers who process data on our behalf under written agreements.
• Authorities and professional advisers where required by law.

International transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses.

How long we keep information

We keep enquiry data for up to 24 months after our last contact with you, booking and stay records for at least 6 years to meet UK tax and accounting obligations, and website analytics for up to 26 months. We delete or anonymise personal data when it is no longer needed for the purpose it was collected.

Your rights

Under the UK GDPR you have the right to:

• Access the personal information we hold about you.
• Have inaccurate information corrected.
• Request erasure of your information (the "right to be forgotten") where applicable.
• Restrict or object to processing.
• Receive your information in a portable format.
• Withdraw consent at any time, where consent is the lawful basis.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email mahoor9999@gmail.com. We will respond within one month.

Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including encryption in transit, access controls and supplier due diligence.

Changes to this policy

We may update this policy from time to time. The date at the top of the page indicates when it was last revised. Material changes will be highlighted on the website.

Contact

Borderless Properties Ltd, Greater London. Email mahoor9999@gmail.com.